Archive for the 'User Research' Category

Fun with pricing

Thursday, December 29th, 2005

Yesterday, while our team was working on a pricing model for a new product we’re developing, I found myself dreaming of split payments again. If you have ever read this blog, you’re probably aware I am a big proponent of split payments, and think PayPal would benefit a great deal by providing this functionality. […]

I’m cheap

Monday, December 19th, 2005

There’s been a lot going on around here the past few months. In addition to Coinbridge, my consultancy business, I’ve been working on a brand new startup. We started working on the idea three months ago and are still yet to write a single line of code. Yes, I know what you’re thinking. “Three […]

Asking merchants to change

Friday, December 2nd, 2005

When you introduce a new online payment solution to merchants, you’re asking them to change. You’re asking them to change the way they handle their payments, change the workload of their IT group (albeit temporarily), and change their customer experience. I’ve never met a merchant who really likes to do any of these things, […]


Tuesday, November 22nd, 2005

We’ve been on the fence lately, considering which type of web statistics package to buy for Coinbridge and our new web application. I’ve always considered buying Click Tracks. Their UI looked much better than similar products, and their functionality seemed competitive. So, when I discovered that Google bought Urchin (which I never thought we […]

Do you use enough paper?

Wednesday, November 16th, 2005

Every designer I know, has a unique design process. Paper prototyping is an important part of my design process, and if you don’t use it, I recommend you start. I love this methodology because it has tons of benefits at almost no cost.
My paper prototyping process is as follows:
Sketch out key screens
I start by […]